Resources to help you find your authentic edge

The Psychology of Patient Decision-Making & How To Apply It to Medical Marketing

Leverage psychology in medical marketing to understand patient decision-making. Build trust, address patient concerns, and create personalized healthcare campaigns that prioritize access to care.

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Creating and Ensuring Brand Consistency Across Multiple Healthcare Facilities and Digital Channels

Managing brand consistency is vital for healthcare success. Here’s how to ensure a cohesive brand experience at every location and across digital platforms.

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Customer and User Experience Alexa Horvath Customer and User Experience Alexa Horvath

Being a Well-Organized Healthcare Business can Improve Patient Experiences

The patient experience your healthcare business provides is an instrumental element of your brand. From a recent Beryl Institute survey, about 60% of participants stated to have had a poor patient experience just in the past three months. . . It should be no surprise that organization throughout your company is important internally, however, have you considered the effect an unclear protocol or a misplaced file can have on your patients? Here, we will highlight what it really means to have a well-organized healthcare business and 6 reasons how it can improve patient experiences.

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4 Strategies for Improving Patient Experience: Aligning Brand and Care

Brand identity is an incredibly complex and dynamic facet of your company, your values, and the services you offer. This is especially true in healthcare and wellness sectors where patients or clients are typically dealing with highly-sensitive, often urgent, and sometimes emotionally-charged situations. The patient experience, therefore, is not just about the clinical outcome, but also about how patients feel they are cared for and valued throughout their healthcare journey…

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Customer and User Experience Madeline Dunne Customer and User Experience Madeline Dunne

UX Strategy: What it is and what to consider when crafting one

We recently discussed how UX Design is the silent ambassador of your brand, creating a compelling experience for your user/customer/patient that leads to brand loyalty and conversion, or frustrates them and dissuades them from engaging with your organization. Since the opportunity presented by your experience design is critical, having a strong UX Strategy in place becomes a must. In this blog, we’ll discuss what a UX (User Experience) Strategy is, what the different components are, and how to build and maintain a strong UX strategy. We’ll also give you a few notes on what UX strategy consultants are and how they can help ensure an effective and engaging experience for your target market.

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Reaching Your Target Audience: Closing the Gap Between Mission and Market

When your mission resonates clearly with your target market, it not only differentiates your brand in your market sector but also amplifies resonance and engagement among your audience. Visualize the needs of your audience and your mission as two separate puzzle pieces. Your mission might be the missing piece or solution that customers have been looking for in your market, but without shaping your mission in a way that aligns with and speaks directly to their needs, the pieces won’t fit together in a way that leads to client conversion.

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User Experience: The Secret Ambassador of Your Brand

Your company’s user experience (UX) design is a pivotal and vital part of the client experience, yet often overlooked in the world of branding and marketing. But why is it the unsung hero your branding and marketing strategy? Well, in this blog, we'll be exploring why UX design isn't just about website appearance or smooth functionality on your digital platforms, but rather a powerful tool that speaks volumes about your brand values and commitment to the customer experience, at every touchpoint.

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Customer and User Experience EnticEdge Customer and User Experience EnticEdge

3 Ways to Identify Customer Pain Points and Build a Dynamic Feedback Loop

Understanding and addressing your customer's pain points is a cornerstone of business growth and customer satisfaction, particularly in sectors like healthcare, education, and sustainability, where mission-driven and human-centered approaches are pivotal. Pain points represent customers' specific challenges or frustrations with your product or service. This blog explores the nature of these pain points and offers a three-pronged strategy to identify them and create a dynamic feedback loop for continuous improvement and competitive advantage.

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The Ultimate Guide to Messaging: Crafting Your Company's Voice for Impact and Alignment

So, let’s chat about something crucial but often shelved in the day to day chaos of business – messaging. It's like the secret sauce that gives your brand its flavor. Sure, you've got a fantastic mission, but how you communicate this to the world really makes the difference. So, buckle up as we dive into the what, how, and why of messaging, and discover the dance between overarching and targeted messaging.

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Personalization in Healthcare & Wellness Marketing: Creating Tailored Experiences for Engaged Customers

In the healthcare and wellness spaces, where individual well-being and trust are paramount, personalized marketing is a transformative approach to engage and connect with customers. Today, we delve into the benefits of personalization in healthcare and wellness marketing strategies, exploring how tailored experiences foster meaningful connections with customers, patients, and partners.

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Why Your Company’s Online Presence Should be Accessible & Where to Start

Most companies’ outreach and services are found online. Through ads, social media, and websites, companies share their purpose. Now imagine if a fourth of your target audience can’t access your content. They can’t read your mission statement or navigate to sign up for your services. About 25% of the U.S. adult population has a disability, some permanent and others temporary.

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TikTok For Business: How To Build Your Brand And Engage With Customers On TikTok

User-generated content is highly influential on TikTok, with 65% of users relying on creator reviews and recommendations for their purchasing decisions. Consider collaborating with popular creators or influencers relevant to your industry to promote your brand. By featuring UGC and working with creators, you can tap into their established audiences, increase brand credibility, and generate organic interest in your products or services.

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How to vet your company’s target market & why it matters for growth (+ 5 Key Tips from EnticEdge CEO, Julie Weber Ugarte)

If you run your own business or lead strategic teams, chances are you’ve heard the phrase “vet your market” or “vet your audience” tossed around quite a bit. While definitions will always vary by company in terms of the due diligence vetting process itself, we want to go back to some baselines of what market vetting entails and why it’s important for company success and growth.

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Improve Website Leads: Social Proof — What it is and how to use it

One often overlooked way to improve conversion rates on any website (or social media account) is to strategically leverage social proof throughout the user’s journey to conversion. In this blog, we’ll explore what social proof is, explore examples of social proof that you can include on your website, and provide implementable tips and tricks for those of you working in the health ecosystem (healthcare, fitness, wellness, and related technologies), specifically.

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